Technical Help
TROUBLE LOGGING IN:
Not accepting cookies
The most common reason for being unable to log in is that your browser is not accepting cookies. Our website uses a low-level cookie to recognize your username and password, so you only need to enter it once each session. To ensure your Internet browser security settings are set to allow this cookie, check the following:
Google Chrome
Open Chrome and click on the three-dot menu in the top-right corner.
Select Settings.
Navigate to Privacy and security > Cookies and other site data.
Select Allow all cookies.
Mozilla Firefox
Open Firefox and click on the three horizontal lines in the top-right corner.
Go to Settings (or Preferences on Mac).
Navigate to the Privacy & Security tab.
Under Cookies and Site Data, select Standard (or Custom and ensure cookies are allowed).
Microsoft Edge
Open Edge and click on the three-dot menu in the top-right corner.
Select Settings > Cookies and site permissions.
Go to Manage and delete cookies and site data.
Toggle Allow sites to save and read cookie data to On.
Brave
Open Brave and click the three horizontal lines (hamburger menu) in the top-right corner of the browser.
Select Settings from the menu.
In the left sidebar, click on Privacy and security.
Choose Cookies and other site data.
Select Allow all cookies.
Safari (Mac)
Open Safari and go to the Safari menu > Preferences.
Click the Privacy tab.
Uncheck Block all cookies to allow cookies.
iPad and iPhone
1. Go to Settings
2. Go to Safari
3. Under PRIVACY & SECURITY, open "Block Cookies" and then select "From third parties and advertisers" or "Never.' Do not check "Always."
Incorrect Security Settings
Another reason may be that your browser security settings are not allowing you to enter usernames and passwords to access restricted web pages. To check for proper security settings, do the following:
1. Select "Internet Options" from your control panel or from the "tools" option on your browser menu.
2.Select the "security" tab
3. Then press the "Custom Level" button.
4. At the bottom of the page find "User Authentication."
5. Make sure that "Automatic logon only in Intranet zone" is the only option checked. Also check to see that your
custom settings are set to "Medium-high" (default)
6. Press "OK," and "OK" again. Then close and restart your browser.
DELETING INCORRECTLY SAVED PASSWORDS:
Yet another reason could be that another password was saved inadvertently. After you enter your username, make sure there are no asterisks already shown in the password field. If there are, delete them first and enter the correct password.
To delete saved passwords in a web browser, you can open the browser's settings and navigate to the passwords section. From there, you can select the passwords you want to remove and click the X or Remove button.
Google Chrome
Open the Chrome menu
Select Settings
Click Show advanced settings
Click Manage passwords
Hover over the site you want to remove and click the X
Click Done
Firefox
Select the three-bar menu button
Select Options
Select Privacy & Security
Select Saved Logins
Select the site you want to remove and click Remove
To delete a saved password in Safari on a Mac, you can do the following:
Open Safari
Select Settings from the Safari menu
Click Passwords
Enter your user account password or use Touch ID to sign in
Select the website you want to remove the password for
Click Show Details
Click Delete Password
To delete a saved password in Safari on an iPhone, you can do the following:
Open the Settings app
Select Safari
Select Passwords & Autofill under General
Select Saved Passwords
Select the website you want to remove the password for
Tap the webpage
Enter your phone's passcode
Select the Edit button
Select Delete
REGISTRATION ISSUES:
If you fill out the registration form and click on submit, but never get to the next screen, the most likely cause for this is that your browser does not accept cookies. KSSP uses a cookie to recognize your username and password, so you only need to enter it once each session. To ensure your Internet browser security settings are set to allow this cookie, check the following:
1. Select "Internet Options" from your control panel or from the "tools" option on your browser menu.
2. Select the "privacy” tab
3. Use the slide bar to select a “medium" or "lower" setting to accept cookies.
4. Press "OK," then close and restart your browser.
If you get the error message "Page Not Found" while trying to register, while in Internet Explorer, please follow these instructions to ensure your security settings have SSL functions enabled.
1. Select "Internet Options" from your control panel or from the tools option on your browser menu.
2. Select the "Advanced" tab.
3. Scroll down to the Security section.
4. Make sure that there are check marks next to Use SSL 2.0 & Use SSL 3.0.
5. Press "OK" and restart your browser, then register again using a different username
PAGES DO NOT DISPLAY PROPERLY:
Printing the material involves a combination of technologies, including the type of browser you are using, its version, the printer that is being used to print the report, and the printer drivers (the software which the printer uses to interpret what it is printing, in this case, web based content).
Unfortunately, testing the printing capabilities on all possible browser and printer combinations is next to impossible. We recommend the latest version of Firefox, which can be freely downloaded from: http://www.mozilla.org/
You can also try highlighting the contents of the page that you would like to print and click "print", check "Selection" for the print range, and then click "OK"
Cannot find the Print Box
Handout pages are now PDF files for easy and consistent printing. The print box is no longer available. Instead, you can use the print function on your browser window. This is the same process you use to print other web pages. To view and print PDF files, you must have Adobe reader, click here
Printed Page is Too Small
Check your print options to ensure that "Shrink to Fit" is not active. Typically this is done by clicking "File," "Page Setup," and removing the check mark in the box next to "Enable Shrink-to-fit" and then click "ok."
Google Chrome Print Errors
If you get an error while attempting to print material using Google Chrome, click the "Advanced" link located at the bottom of the left column of Google Chrome's "Print Preview Window," which will allow you use the normal Windows print options.
PDF PAGES DO NOT OPEN:
To view and print PDF files, you must have the latest version of Adobe reader. To obtain a free copy of the latest version click here.
Browser plug-ins can at times cause problems when attempting to open PDF documents. By disabling the Adobe Reader plug-ins you allow the rendering of the PDF to take place natively within the browser.