Menu

Technical Help

 


TROUBLE LOGGING IN:

Not accepting cookies
The most common reason for being unable to log in is that your browser is not accepting cookies. Our website uses a low-level cookie to recognize your username and password, so you only need to enter it once each session. To ensure your Internet browser security settings are set to allow this cookie, check the following:    
   1. Select "Internet Options" from your control panel or from the "tools" option on your browser menu.    
   2. Select the "privacy” tab    
   3. Use the slide bar to select a “medium" or "lower" setting to accept cookies.    
   4. Press "OK," then close and restart your browser.

Microsoft Edge
  1. Click the 3 dots in the upper right hand corner of the screen
  2. Click on Settings
  3. Click on View advanced settings
  4. Under Cookies, select "Don't block cookies"

iPad and iPhone
   1. Go to Settings
   2. Go to Safari
   3. Under PRIVACY & SECURITY, open "Block Cookies" and then select "From third parties and advertisers" or "Never.' Do not check "Always."

Incorrect Security Settings
Another reason may be that your browser security settings are not allowing you to enter usernames and passwords to access restricted web pages. To check for proper security settings, do the following:    
   1. Select "Internet Options" from your control panel or from the "tools" option on your browser menu.    
   2.Select the "security" tab    
   3. Then press the "Custom Level" button.    
   4. At the bottom of the page find "User Authentication."    
   5. Make sure that "Automatic logon only in Intranet zone" is the only option checked. Also check to see that your
       custom settings are set to "Medium-high" (default)    
   6. Press "OK," and "OK" again. Then close and restart your browser.


DELETING INCORRECTLY SAVED PASSWORDS:

Yet another reason could be that another password was saved inadvertently. After you enter your username, make sure there are no asterisks already shown in the password field. If there are, delete them first and enter the correct password.

If you would like to delete stored passwords, follow these instructions for Internet Explorer 8.0 and 9.0:
   1. Select "Internet Options" from your control panel or from the "tools" option on your browser menu.    
   2. Select the "Content" tab.    
   3. Click the "Settings" button in the "AutoComplete" section    
   4. Click "Delete AutoComplete history"    
   5. In next window, click the "Delete" button.    
   6. Uncheck "User names and passwords on forms"    
   7. Press "OK," and "OK" again. Then close and restart your browser.


REGISTRATION ISSUES:

If you fill out the registration form and click on submit, but never get to the next screen, the most likely cause for this is that your browser does not accept cookies. KSSP uses a cookie to recognize your username and password, so you only need to enter it once each session. To ensure your Internet browser security settings are set to allow this cookie, check the following:
    1. Select "Internet Options" from your control panel or from the "tools" option on your browser menu.
    2. Select the "privacy” tab
    3. Use the slide bar to select a “medium" or "lower" setting to accept cookies.
    4. Press "OK," then close and restart your browser.

If you get the error message "Page Not Found" while trying to register, while in Internet Explorer, please follow these instructions to ensure your security settings have SSL functions enabled.
   1. Select "Internet Options" from your control panel or from the tools option on your browser menu.
   2. Select the "Advanced" tab.
   3. Scroll down to the Security section.
   4. Make sure that there are check marks next to Use SSL 2.0 & Use SSL 3.0.
   5. Press "OK" and restart your browser, then register again using a different username


PAGES DO NOT DISPLAY PROPERLY:

Printing the material involves a combination of technologies, including the type of browser you are using, its version, the printer that is being used to print the report, and the printer drivers (the software which the printer uses to interpret what it is printing, in this case, web based content).

Unfortunately, testing the printing capabilities on all possible browser and printer combinations is next to impossible. We recommend the latest version of Firefox, which can be freely downloaded from: http://www.mozilla.org/

You can also try highlighting the contents of the page that you would like to print and click "print", check "Selection" for the print range, and then click "OK"

Cannot find the Print Box
Handout pages are now PDF files for easy and consistent printing. The print box is no longer available. Instead, you can use the print function on your browser window. This is the same process you use to print other web pages. To view and print PDF files, you must have Adobe reader, click here  

Printed Page is Too Small
Check your print options to ensure that "Shrink to Fit" is not active. Typically this is done by clicking "File," "Page Setup," and removing the check mark in the box next to "Enable Shrink-to-fit" and then click "ok."

Google Chrome Print Errors
If you get an error while attempting to print material using Google Chrome, click the "Advanced" link located at the bottom of the left column of Google Chrome's "Print Preview Window," which will allow you use the normal Windows print options.


PDF PAGES DO NOT OPEN:

To view and print PDF files, you must have the latest version of Adobe reader. To obtain a free copy of the latest version click here.

Browser plug-ins can at times cause problems when attempting to open PDF documents. By disabling the Adobe Reader plug-ins you allow the rendering of the PDF to take place natively within the browser.